Delivery 

 

We understand your time is important, which is why we use our nationwide network to ensure your order is delivered to your door as soon as possible.

How long will it take for my order to arrive?

Independence Australia can deliver products to your door step Australia wide. Once you have placed your order it will be despatched within 24 hours*.  For approximate delivery timeframes to metro, regional and remote locations please contact our Customer Service team on 1300 788 855.

* If an order is placed on a weekend, it will be processed the next business day.

How long will it take for my order to arrive over the Christmas and New Year period?

Our courier services will be operating throughout the Christmas period, excluding public holidays. As this is a busy time of year, please allow additional time for orders to be delivered to avoid disappointment.

Do you have set delivery times?

No, as delivery companies are third party contractors we generally have no control on delivery times. These companies will service your area 1 to 4 times per day.

What will happen if I'm not home when my order arrives?

Normally the delivery agent will leave a card advising that they attempted delivery and instructions on how you can receive your package.

If you think you may not be home, you can also advise Independence Australia on where you would like the goods to be delivered eg. "Please leave on veranda if no one is home". This message will be passed onto the delivery agent. Any other special delivery instructions should be provided when placing your order.

What does Independence Australia charge for delivery?

Online orders

Non business customer orders
• Spend over $50 and get FREE delivery. Orders below $50 will incur a $7.95 flat charge.

Business customer orders
• FREE delivery for all online orders

Phone, fax or email orders

All orders (except wound care)
• Spend $250 or more and receive free delivery Australia wide
• Spend less than $250 and the following delivery rates apply:
  - Metro Metropolitan  $5.50 per carton
  - Non-metro Country $8.25 per carton

Wound Care Orders
• Spend $15 or more and receive free delivery Australia wide
• Spend less than $15 and a handling charge of $5.45 applies

Can I get same day (urgent) delivery?

Yes, if you live within the courier boundaries of a Metropolitan area. We can deliver to other areas via overnight express. Urgent orders will be priced on application. Goods required in an emergency will be delivered via express courier at your expense. Express Courier quotes can be obtained from the Customer Service team by phoning 1300 788 855 or by emailing customerservice@independenceaustralia.com

Do you accept international orders?

We regret that we can only supply customers within Australia.

How do I organise a customised order?

When you place an online order please leave your instructions in the "Special Delivery Instructions" text box during the checkout process. Or for discrete packaging please check the tick box during checkout.

When you place an order via the Customer Service team you can ask for the following:
• Discrete packaging
• Delivery and invoicing to separate addresses

Can you send the products and invoice to separate addresses?

Yes. Independence Australia specialises in billing and delivering to different addresses. When you place an online order you can specify your requirements in your delivery and billing details. A delivery docket will be shipped with your order, but an  invoice can be sent to anywhere you specify.

Can I check where my order is?

Yes you can check the progress of your online order at anytime by logging into your account. Simply input your email address and password to access your account.

For all other orders, contact our Customer Service team on 1300 788 855 or email customerservice@independenceaustralia.com. Please provide your customer number and order details to assist us with your query.