Returns Policy

 

Please call 1300 788 855 for all return enquiries.

A refund, credit or exchange may be provided if the following conditions are met:
• Returns will not be accepted unless authorised by an Independence Australia Customer Service representative.
• All returns must have a Goods Returns Authority (GRA) number clearly displayed on the external return packaging. A GRA number can be obtained via telephone or fax from our Customer Service team. The issue of a GRA number does not mean that the returned goods will be accepted or a credit will be granted.
• Returned goods must be in their original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition. Independence Australia reserves the right to not accept any returned goods that do not comply with these terms and conditions. Independence Australia will only authorise a return if the goods are found to be faulty at the time of supply or if compliance is not possible.
• Special order items (not standard stock lines), specifically ordered by Independence Australia at a customer’s request will not be accepted for return under any circumstances unless faulty at the time of supply.
• All returns for credit must be communicated to Independence Australia within fourteen (14) days of despatch or discovery of a fault in the goods.
• A credit for returned goods requires a copy of the delivery docket, invoice, or documentation showing the customer’s name, date of purchase and a notation clearly stating the reason for return is supplied.
• Independence Australia reserves the right to charge a restocking fee on any product returned. The standard restocking fee rate can be obtained at the time of requesting a return.