TERMS AND CONDITIONS

Promotional Offers available from 1st July to 30 Septemeber 2017

The advertising discounts are available from 01/07/2017 to 30/09/2017 and apply only to non-contracted customers that are residents of Australia and excludes retailers, resellers and wholesalers. Some  advertising discounts are not available via the Independence Australia online store. Promotional expiry dates may vary and may extend beyond the advertised date without notice and at sole discretion of Independence Australia. Prices include GST where applicable. Prices are subject to change. Bonus offers are subject to product availability. Independence Australia reserves the right to change, amend, limit sale quantities or end a promotion at any time without notice. Promotional offers are not to be used in conjunction with any other offer unless otherwise stated.

Listed are for full terms and conditions for individual offers.

Tena offer: Spend $300, receive a $50 voucher to spend on TENA

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, excludes in-store and website. 
3. Promotional offer is available to current and new TENA loyalty members only. 
4. The promotional offer applies to any TENA products
5. One $50 voucher will be issued for every $300 or more spent (in one transaction) between July 1st to 30th September on TENA products.
6. The voucher cannot be exchanged or refunded for cash. . 
7. The voucher can only be redeemed in the following quarter of October to December 2017. At the end of this period if the $50 voucher has not been used completely the remaining amount will be lost.
8. Loyalty points will still be awarded on the initial $300 spend 9. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia 
10. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Acelity offer: Get 20% off on Tielle Silicone Border 

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% discount applies to any Tielle Silicone Border (product codes: 22540000, 22540005, 22540010, and 22540010
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

B.Braun offer: 20% off Actreen Hi Lite Set 

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% advertising discount applies to unit price of the Actreen Hi-Lite range (product codes 10000010, 10000015, 10000020 and 10000025).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Coloplast Offer 1: 10% off Coloplast Speedicath range

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% advertising discount applies to unit price of the Coloplast Speedicath range.
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Coloplast Offer 2: 15% off New SpeediCath Male Tiemann Tip

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 15% advertising discount applies to unit price of the New SpeediCath Male Tiemann range (10140125, 10140185, 10140190).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Convatec Offer 1: Buy 4 or more boxes of 30 Gentle Cath of the same size and get 1 box of 30 free

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers.
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website.
3. The promotional offer applies to any GentleCath (product codes: 10170000, 10170005, 10170010, 10170015, 10170020, 10170025, 10170030, 10170035, 10170040, 10170045, 10170050, 10170055, 10170060, 10170070, 10170075).
4. The complimentary bonus product is the identical product purchased. 
5. One complimentary bonus product only will be issued for every four (4) or more boxes of 30 GentleCath of the same size purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.The advertising discounts apply to the entire GentleCath range only .

Convatec Offer 2: Buy 3 boxes or more of Unomedical Ics and receive 1 free box of 30 of GentleCath 

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers.
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website.
3. The promotional offer applies to any Unomedical ICs (product codes: 10240005, 10240010, 10240015, 10240025, 10240030, 10240035, 10240040, 10240045, 10240050, 10240055, 10240060, 10240065, 10240070, 10240075, 10240080, 10240085, 10240090,10240095, 10240100, 10240105, 10240110, 10240115, 10240120, 10240125, 10240130, 10240135, 10240140, 10240145, 10240200, 10240210, 10240220, 10240225, 10240230, 10240235, 10240240, 10240245, 10240250, 10240265, 10240270, 10240275, 10240280, 10240285).
4. The complimentary bonus product is one (1) box of 30 Gentlecath of choice from the product codes: 10170000, 10170005, 10170010, 10170015, 10170020, 10170025, 10170030, 10170035, 10170040, 10170045, 10170050, 10170055, 10170060, 10170070, 10170075 . 
5. One complimentary bonus product only will be issued for every three (3) or more boxes of 100 of Unomedical ICs purchased. Mixed boxes are allowed.
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.The advertising discounts apply to the entire GentleCath range only .

Kimberly Clark Offer 1: 25% of the Depend Real Fit range

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 25% discount applies to Depend Real Fit Underwear range (Product codes: 15230561, 15230571, 15230592, 15230602, 15230605, 15230612, 15230622, 15230632).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Kimberly Clark Offer 2: 25% off Poise Pads

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 25% discount applies to Poise Pad range (Product codes: (15230005, 15230007, 15230009, 15230014, 15230015).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Molnlycke Offer 1: Purchase a box  (10 units) of  Mepitel One 7.5x10 cm and receive a box of Mextra Superabsorbent 10x15 cm free

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to one (1) Mepitel One 7.5x10cm product code 2290725
4. The complimentary bonus product is one (1) box of Mextra Superabsorbent 10x15cm Product Codes 22291605
5. One complimentary bonus product only will be issued for every one (1) carton of Mepilex One 7.5x10cm
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. The complimentary stock is limited to the first 100 customers. 
8. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
9. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
10. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Molnlycke Offer 2: Purchase a box (10 units) of Mepitel One 5x7,5 cm and receive a box of Mextra Super Absorbent 10 x 10 cm

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to one (1) Mepitel One 5x7.5cm product code 22290720
4. The complimentary bonus product is one (1) box of Mextra Superabsorbent 10x10cm Product Codes 22291600
5. One complimentary bonus product only will be issued for every one (1) carton of Mepilex One 5x7.5cm 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. The complimentary stock is limited to the first 100 customers. 
8. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
9. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
10. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Nestle offer:  Buy 2 x cans Sustagen Powder hospital & get a SUSTAGEN® recipe book free

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to Sustagen Powder Hospital Formula range (product codes: 31003501, 31003506, 31003508 and 31003522).
4. The complimentary bonus product is a bonus Recipe book product code 89000020
5. One complimentary bonus product only will be issued for any two (2) cans of any Sustagen Powder Hospital Formula flavours listed above purchased. 
6. The complimentary bonus product cannot be exchanged or refunded for cash. 7. If the SUSTAGEN powder hospital Formula product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia. 8. The Sustagen Receipe book has a limited stock available. When the complimentary bonus is out of stock at time of order, it will not be distributed. 9.The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
10. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Nicepak offer: 10% off discount

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Sickness Bag product code 33000275
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Lille (Ontex) offer: 20% off Lille Suprem pants

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% advertising discount applies to the Lille Suprem (pull up) pants (Product codes: 15321251, 15321252, 15321256, 15321261, 15321262, 15321266,15321272).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Smith and Nephew offer 1: Buy Two Primafix and get one free

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to PRIMAFIX PLUS range (product codes: 23366270, 23366275, 23366280, 23366285, 2366290, 23366295, 23366300).
4. The complimentary bonus product is the identical product purchased. 
5. One complimentary bonus products only will be issued for every one (1) Primafix Plus purchased. 6. The complimentary bonus products can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice

Sutherland Medical offer 1: Buy a full box of 10 mt of Comfifast and pay for only 8 metres 

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store excludes website. 
3. The promotional offer applies to Comfifast range (Product codes: 23310725, 23310730, 23310735, 23310740, 23310745). 
4. The two (2) complimentary bonus products are the identical product purchased. 
5. Two complimentary bonus products only will be issued for every full box of ten (10) mt of Comfifast purchased. 
6. The two complimentary bonus products can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Sutherland Medical offer 2: 15% off across Kerrapro Range

1. The advertising discount is available from 01/07/2017 to 30/09/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 15% advertising discount applies to Kerrapro range (Product codes: 23311750, 23311755, 23311760, 23311765, 23311770 and 23311775).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia. 6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Delivery (Authority to Leave)

When placing your order it is recommended that you provide clear instructions where to leave your parcel, in the free text field.

Deliveries can be made to business addresses, please include the company name at the beginning of the address, all business addresses will require signature on delivery.

If "Authority to Leave" is selected, and the parcel is left by the courier, Independence Australia holds no responsibility for the parcels, if they go missing from the shipping address and proof of delivery is confirmed by our couriers.

Any attempted delivery with no-one to sign, without "Authority to Leave" selected on your order will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organise a new delivery or a pick up from their depot or at nearest Australia Post Office.

FREE Delivery for online orders > $50 (Non business customers)

1. Free delivery is applied to online orders that are equal to or above $50 (after discount codes and promotions).
2. Offer excludes products purchased via Independence Australia call centre, mail, email or fax.
3. There are no limits to how many times the free freight > $50 can be used while the promotion is available.
4. Offer valid to residents of Australia only via orders placed online at https://store.independenceaustralia.com
5. Independence Australia reserves the right to change, amend, or end the promotion at any time and without prior announcement.

FREE Delivery for online orders (Business customers)

1. Free delivery is applied to online orders.
2. Offer excludes products purchased via Independence Australia call centre, mail, email or fax.
3. There are no limits to how many times the free freight > $50 can be used while the promotion is available.
4. Offer valid to residents of Australia only via orders placed online at https://store.independenceaustralia.com
5. Independence Australia reserves the right to change, amend, or end the promotion at any time and without prior announcement.