TERMS AND CONDITIONS

Promotional Offers available from1st April to 30 June 2017

The advertising discounts are available from 01/04/2017 to 30/06/2017 and apply only to non-contracted customers that are residents of Australia and excludes retailers, resellers and wholesalers. Some  advertising discounts are not available via the Independence Australia online store. Promotional expiry dates may vary and may extend beyond the advertised date without notice and at sole discretion of Independence Australia. Prices include GST where applicable. Prices are subject to change. Bonus offers are subject to product availability. Independence Australia reserves the right to change, amend, limit sale quantities or end a promotion at any time without notice. Promotional offers are not to be used in conjunction with any other offer unless otherwise stated.

Listed are for full terms and conditions for individual offers.

Tena offer 1: 20% off Tena Pants

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% advertising discount applies to unit price of the Tena Pants range (15120090, 15120100, 15120105, 15120110, 15120115, 15120120, 15120122, 15120125, 15120127, 15120140, 15120145, 15120150, 15120550, 15120555, 15120560, 15120565, 15120590, 15120595).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Tena Offer 2: Tena Member? Spend $200 or more and get 1 FREE bottle of Tena Skin Lotion 

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, excludes in-store and website. 
3. Promotional offer is available to current and new TENA loyalty members only. 4. The promotional offer applies to any TENA incontinece product range. 5. Customers will be eligible for a complimentary TENA Skin Lotion once $200 or more has been spent in one transation on TENA branded incontinence products during the initial promotional period of 1/04/2017 to 30/06/2017.
6. The $200 spend needs to be purchased in one transaction to be eligeible for the offer. 7. Loyalty points will still be awarded on the $200 or more spend 8. The complimentary TENA Skin Lotion (product code 24141120) will be mailed from April 15 2017 to all eligeable customers. 
9. Customers are or will be eligible for the complimentary Skin Lotion if they are or become a TENA member between 1/04/2017 and 30/06/2017. 
10. One complimentary bonus product only will be issued for every $200 or more spent per transaction on TENA incontinence products. 
11. The complimentary bonus product can not be exchanged or refunded for cash. 12. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
13. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
14. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

BSN Medical: Purchase 10 of Elastolite Light Support Crepe Bandage of the same size and get two free

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to any Elastolite Light Support Crepe Banage (product codes: 23363600, 23363605, 23363610, 23363615).
4. The complimentary bonus product is the identical product purchased. 
5. Two complimentary bonus products only will be issued for every ten (10) Elastolite Light Support Crepe Bandage of the same size purchased. 
6. The two complimentary bonus products can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Coloplast Offer 1: 10% off Coloplast Speedicath range

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% advertising discount applies to unit price of the Coloplast Speedicath range.
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Coloplast Offer 2: NEW PRODUCT - 15% off New SpeediCath Male Tiemann Tip

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 15% advertising discount applies to unit price of the New SpeediCath Male Tiemann range (10140125, 10140185, 10140190).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Convatec Offer 1: Buy 4 or more boxes of 30 Gentle Cath of the same size and get 1 box of 30 free

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers.
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website.
3. The promotional offer applies to any GentleCath (product codes: 10170000, 10170005, 10170010, 10170015, 10170020, 10170025, 10170030, 10170035, 10170040, 10170045, 10170050, 10170055, 10170060, 10170070, 10170075).
4. The complimentary bonus product is the identical product purchased. 
5. One complimentary bonus product only will be issued for every four (4) or more boxes of 30 GentleCath of the same size purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.The advertising discounts apply to the entire GentleCath range only .

Convatec Offer 2: Buy 3 boxes or more of Unomedical Ics and receive 1 free box of 30 of GentleCath 

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers.
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website.
3. The promotional offer applies to any Unomedical ICs (product codes: 10240005, 10240010, 10240015, 10240025, 10240030, 10240035, 10240040, 10240045, 10240050, 10240055, 10240060, 10240065, 10240070, 10240075, 10240080, 10240085, 10240090,10240095, 10240100, 10240105, 10240110, 10240115, 10240120, 10240125, 10240130, 10240135, 10240140, 10240145, 10240200, 10240210, 10240220, 10240225, 10240230, 10240235, 10240240, 10240245, 10240250, 10240265, 10240270, 10240275, 10240280, 10240285).
4. The complimentary bonus product is one (1) box of 30 Gentlecath of choice from the product codes: 10170000, 10170005, 10170010, 10170015, 10170020, 10170025, 10170030, 10170035, 10170040, 10170045, 10170050, 10170055, 10170060, 10170070, 10170075 . 
5. One complimentary bonus product only will be issued for every three (3) or more boxes of 100 of Unomedical ICs purchased. Mixed boxes are allowed.
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.The advertising discounts apply to the entire GentleCath range only .

Kimberlay Clark Australia Offer: 25% off Poise Pads

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 25% discount applies to Poise Pad range (Product codes: (15230005, 15230007, 15230009, 15230014, 15230015).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Mediquip Offer: 10% off Cleansing Wipes

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% advertising discount applies to Mediquip Cleansing Wipes code 24005020.
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Molnlycke Offer: Purchase one box (5 items) of  Mepilex XT of the same size and get one free Tubifast 

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to any Mepilex XT (product codes: 22291778, 22291780, 22291785, 22291790, 22291795).
4. The complimentary bonus product is a Tubifast Bandage of your choice from the selected product list: 23290300 Tubifast Bandage Small, 23290305 Tubifast Bandage Medium, 23290310 Tubifast Bandage Large. 
5. One complimentary bonus product only will be issued for every one (1) carton of Mepilex XT of the same size is purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Multigate Offer:  Buy 3 rolls of Bandage crepe and get one free

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to Bandage Crepe 5cm*4m product code 23370180.
4. The complimentary bonus product is a Bandage Crepe 5cm*4m product 23370180. 
5. One complimentary bonus product only will be issued for every three (3) rolls of Bandage Crepe 5cm*4m purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Nestle Offer: Buy 2 cartons of Resource ThickenUp Hydration Lemon &/or Wildberry and receive one free carton of Resource ThickenUp Hydration Water (Level 150) 

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to Resource Thicken Up products (product codes: 31002940, 31002945, 31002950, 31002955, 31002960, 31002965).
4. The complimentary bonus product is the new Resource Thicken Up Hydration Mildly Thick level 150 Water product code 31000025. 
5. One complimentary bonus product only will be issued for every two (2) cartons of Resource Thicken Up as listed above purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Lille (Ontex) Offer: 20% off Lille Suprem pants

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% advertising discount applies to the Lille Suprem (pull up) pants (Product codes: 15321251, 15321252, 15321256, 15321261, 15321262, 15321266,15321272).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Sayco Offfer: 15% off IS Cath Female

1. The advertising discount is available from 01/4/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 15% advertising discount applies to the IS Cath Female (Product codes: 10270000, 10270005, 10270010).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Smith and Nephew Offer 1: 30% Allevyn AG Non Adhesive 10x10

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store and website. 
3. The promotional offer applies to Allevyn AG Dressing 10cm*10cm only - Product code 22361185. 
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia. 6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Smith and Nephew Offer 2: Purchase 2 of PRIMAGAUZE Elastic Cohesive Bandage 10cm*2mtr and get one Free

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies to PRIMAGAUZE Elastic Cohesive Bandage 10cm*2mtr (product code: 23366215).
4. The complimentary bonus product is the identical product purchased. 
5. One complimentary bonus product only will be issued for every two (2) Primagauze Elastic Cohesive Banage 10cm*2mtr purchased. 
6. The complimentary bonus product can not be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Sutherland Medical Offer 1: 10% off  Comfifast range 

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% advertising discount applies to Comfifast range (Product codes: 23310725, 23310730, 23310735, 23310740, 23310745). 4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia. 6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Sutherland Medical Offer 2: 10% off  Yukiban tapes

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% advertising discount applies to Yukiban tapes range (Product codes: 23002000, 23002005, 23002010, 23002030, 23002035, 23002040).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia. 6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

 Vitility Offer: 30% off  Urinal Happee Vitility

1. The advertising discount is available from 01/04/2017 to 30/06/2017 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 30% advertising discount applies to Urinal Happee Vitility code 14000170. 4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia. 6. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Delivery (Authority to Leave)

When placing your order it is recommended that you provide clear instructions where to leave your parcel, in the free text field.

Deliveries can be made to business addresses, please include the company name at the beginning of the address, all business addresses will require signature on delivery.

If "Authority to Leave" is selected, and the parcel is left by the courier, Independence Australia holds no responsibility for the parcels, if they go missing from the shipping address and proof of delivery is confirmed by our couriers.

Any attempted delivery with no-one to sign, without "Authority to Leave" selected on your order will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organise a new delivery or a pick up from their depot or at nearest Australia Post Office.

FREE Delivery for online orders > $50 (Non business customers)

1. Free delivery is applied to online orders that are equal to or above $50 (after discount codes and promotions).
2. Offer excludes products purchased via Independence Australia call centre, mail, email or fax.
3. There are no limits to how many times the free freight > $50 can be used while the promotion is available.
4. Offer valid to residents of Australia only via orders placed online at https://store.independenceaustralia.com
5. Independence Australia reserves the right to change, amend, or end the promotion at any time and without prior announcement.

FREE Delivery for online orders (Business customers)

1. Free delivery is applied to online orders.
2. Offer excludes products purchased via Independence Australia call centre, mail, email or fax.
3. There are no limits to how many times the free freight > $50 can be used while the promotion is available.
4. Offer valid to residents of Australia only via orders placed online at https://store.independenceaustralia.com
5. Independence Australia reserves the right to change, amend, or end the promotion at any time and without prior announcement.