Where does Independence Australia deliver?
Independence Australia delivers everywhere in Australia
Do you have set delivery times?
No, as delivery companies are third party contractors we generaly have no control on delivery times
Do you accept international orders?
Unfortunately not - we only accept orders from customers based in Australia
How long will it take for my order to arrive?
Independence Australia can deliver products to your doorstep, Australia wide. Once you have placed your order it will be dispatched within 24 hours if the product is in stock*.
From the date of your order, you can expect the following estimated delivery times for products that are in stock:
Our standard delivery timeframes are:
For metro locations, approximately 1-5 working days; and
For regional locations, approximately 2-7 working days.
You can also find your shipping tracking number by signing into your online account, navigating to 'Web Orders', clicking on the order number you wish to see shipping information for and clicking on the consignment/tracking number on the top right-hand corner of the page.
Can I pickup my order from a warehouse?
No, Independence Australia warehouses are for distribution only. For your personal safety, our warehouses are not open to the public.
What will happen if I'm not home when my order arrives?
Normally the delivery agent will leave a card advising that they attempted delivery and instructions on how you can receive your package.
If you think you may not be home, you can also advise Independence Australia on where you would like the goods to be delivered eg. "Please leave on veranda if no one is home". This message will be passed onto the delivery agent. Any other special delivery instructions should be provided when placing your order.
What does Independence Australia charge for delivery?
What does Independence Australia charge for delivery?
Online orders
- Spend over $50 and get FREE delivery. Orders below $50 will incur a fee of $7.95 inc GST.
Phone, fax or email orders
Spend over $99 and get FREE delivery. All orders $99 and under will be charged $8.95 (flat rate) for delivery anywhere in Australia – metro and regional.
Can I get same day (urgent) delivery?
Yes, if you live within the courier boundaries of a Metropolitan area. We can deliver to other areas via overnight express. Urgent orders will be priced on application. Goods required in an emergency will be delivered via express courier at your expense. Express Courier quotes can be obtained from the Customer Service team by submitting an online form.
How do I organise a customised order?
When you place an online order please leave your instructions in the "Special Delivery Instructions" text box during the checkout process. Or for discreet packaging please check the tick box during checkout.
When you place an order via the Customer Service team you can ask for the following:
Discreet packaging
Delivery and invoicing to separate addresses
Can you send the products and invoice to separate addresses?
Yes. Independence Australia specialises in billing and delivering to different addresses. When you place an online order you can specify your requirements in your delivery and billing details. A delivery docket will be shipped with your order, but an invoice can be sent to anywhere you specify.
Can I check where my order is?
Delivery tracking may be available for your order. You can find your shipping tracking number by signing into your online account, navigating to 'Account Orders', clicking on the the order number you wish to see shipping information for, and clicking on the 'Shipping' tab. Here you should find your consignment/tracking number, if there is one associated to your order.