FREE DELIVERY ON ORDERS OVER $50WE SUPPORT PEOPLE WITH DISABILITIESREGISTERED NDIS SERVICE PROVIDERAUSTRALIA-WIDE DELIVERY

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Covid 19 Update

Please note that our call centre is experiencing an unprecedented number of calls and emails, therefore this will increase wait times.

We are working to respond to all enquires, however, please note that placing multiple enquiries will not improve the speed at which we are able to address your concern.

Product Availability

Any excessive orders will be reviewed and may be cancelled, you will be contacted prior to alterations or cancellations.  

Please note that due to unprecedented demand, we are currently experiencing shortages on a number of product ranges and will not be accepting additional orders of these items at this stage.

We are currently sold out of the following; 

  • Face masks
  • Hand sanitiser
  • Toilet paper
  • Gloves
  • Disinfectants & Antiseptics

We do not currently have access to information regarding when we will be receiving stock.

We anticipate it being some weeks before we can access more stock of these items.

We are currently reviewing all back orders for these products to notify customers of cancellations and refunds. 

Warehouse Collections

Due to unprecedented customer demand, our warehouse collections are temporarily closed.

We apologise for any inconvenience this may cause.

Refunds

We are going through the process of contacting customers who have previously placed orders for these products to arrange refunds where applicable.

Due to unprecedented demand, we are currently experiencing delays in processing of refunds.

We apologise for any inconvenience this may cause. 

Returns Policy

In light of the significant recent uplift in demand, we have suspended our change-of-mind refund policy to discourage over-purchasing and this will apply to all products purchased from us after 27 March 2020. This policy is in place until further notice and does not apply to return of goods that are defective or sent in error as per our standard returns policy.

Additional Information

Due to unprecedented demand, courier and deliveries may be delayed across Australia. 

Australia Post have provided additional information on deliveries from their service, which can be viewed here

For any further updates, please check back here.