TERMS AND CONDITIONS

Promotional Offers available from 1st April to 30th June 2018

The advertising discounts are available from 01/04/2018 to 30/06/2018 and apply only to non-contracted customers that are residents of Australia and excludes retailers, resellers and wholesalers. Some  advertising discounts are not available via the Independence Australia online store. Promotional expiry dates may vary and may extend beyond the advertised date without notice and at sole discretion of Independence Australia. Prices include GST where applicable. Prices are subject to change. Bonus offers are subject to product availability. Independence Australia reserves the right to change, amend, limit sale quantities or end a promotion at any time without notice. Promotional offers are not to be used in conjunction with any other offer unless otherwise stated.

Listed are for full terms and conditions for individual offers.

Tena Competion Offer: WIN a years' supply of TENA 

Permit Number LTPS/18/22407

1. The prize draw (“Prize Draw”) is open to registered Independence Australia customers who at the time of purchase are members of the TENA Rewards Club.
2. To enter the Prize Draw you must purchase a TENA continence or skincare product, not valid for use on any other branded product. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions. Entrants not eligible to special pricing and that are residents of Australia only and excludes, retailers, resellers and wholesalers. 
3. Each sales transaction provides the entrant with one entry into the prize draw and there is no limit to the number of entries within the promotional period. Entries open at 8:30am on Wednesday 1st March 2018 and close at 3:05pm on Monday 1st July 2018 AEST.
4. One winner will be chosen from a random draw of entries in accordance with these Terms and Conditions. The draw will be performed at Independence Australia Head Office, Building 1/ 9 Ashley Street, West Footscray VIC on Monday 16th of July 2018.
5. The winner will be notified by phone call and email using the details provided at time of registration to TENA Rewards Club. The winner will be announced on the Independence Australia Corporate website. 
6. Prize is $2,000 of credit supplied into an account specially made for the winner. The amount can be spent at any time as long as every transaction is over $99. Customer will not be charged freight. Any order under $99, freight must be paid by customer. 
7. If there is a purchase order amount exceeding the credit left in the account, the winner will need to pay the balance. The winner must be responsible for checking the balance left of their $2,000 credit.
8. This credit is valid for 12 months from winning competition and will be available from Monday 19th July 2018- Monday 22nd July 2019. At the end of the period any funds remaining will be forfeited.
9. To redeem the credit of $2,000 all sales transactions must be made via phone call or email to Independence Australia’s Customer Service team on 1300 788 855 and are not eligible to be used for online or instore purchases. Customer must reference the special account number to redeem prize. 
10. The credit of $2,000 is issued to the winner of the Prize draw and is non-transferrable. The prize is non-exchangeable for non-TENA products and is not redeemable for cash.
11. The winner will be eligible for current offers and promos TENA is running. However, TENA Rewards points will not be earned on sales purchases completed with prize money.
12. Independence Australia and TENA accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize.
13. Should the prize remain unclaimed as at Friday 20th July 2018, Independence Australia may conduct a further draw as is necessary in order to distribute the prize at Independence Australia, Building 1, 9 Ashley Street, West Footscray VIC on Monday 30th July 2018.

Acelity Offer: 10% off Nu-Derm Hydrocolloid Dressing

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Nu-Derm Hydrocolloid Border range (Product codes: 22540015 and 22540020).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

B.Braun Offer: 20% off Urimed range

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed J9via phone, fax, email, in-store or website. 
3. 20% discount applies to the entire Urimed range (Product codes: 10002150, 10002155,10002160, 10002165, 10002170, 10002175, 10002180, 10002190, 10002195, 10002200, 10002205, 10002210, 10002230, 10002235, 10002240, 10002245, 10002250, 12000000, 12000095, 12000100, 12001270, 12001275, 12001280, 12001300, 12100430, 13000000, 13000005, 12001295).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

BSN Offer: Buy 1 box of Fixomull 10cm*10mtr and receive 2 FREE rolls of Elastolite Crepe Bandage

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website. 
3. The promotional offer applies only to the box of Fixomull 10cm*10mtr (product code: 23360120). This promotional offer is not applicable to any other sizes of the Fixomull range.
4. The complimentary bonus product is the Elastolite Crepe Bandage 7.5cm*1.5mtr Stock Code 23363605. 
5. Two complimentary bonus products only will be issued for every full box of Fixomull 10cm*10mtr is purchased. 
6. The two complimentary bonus products cannot be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.

Coloplast Offer 1: 10% Off Speedicath range

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to the entire Speedicath range (Product codes: (10140080, 10140100, 10140105, 10140110, 10140115, 10140120, 10140125, 10140130, 10140135, 10140140, 10140185, 10140190, 10140195, 10140200, 10140205, 10140210, 10140215, 10140220, 10140225, 10140144, 10140145, 10140160, 10140165, 10140170, 10140775).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Coloplast Offer 2: Offer 2: 10% Off Coloplast Urine Bags and Releen

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to the entire Coloplast Urine Bags and Releen range (Product codes: (12140000, 12140010, 12140015, 12140020, 12140025, 12140050, 12140055, 12140060, 12140070, 12140075, 12140100, 12140105, 12140150, 12140155, 12140435, 12140505, 12141750, 12290000, 12290015, 12290055, 12290060, 12290065, 12290070, 12290200, 12290210, 12290220, 12290225, 10140500, 10140505, 10140510, 10140515, 10140520, 10140525, 10140530, 10140535, 10140540, 10140545, 10140550, 10140560, 10140565).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Coloplast Offer 3: 10% off Speedicath Flex (Feature product- 1 month only)

1. The advertising discount is available from 01/04/2018 to 30/05/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to codes 10140195, 10140200, 10140205, 10140210, 10140215, 10140220, 10140225
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched later at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Convatec Offer: Offer: Buy 3 boxes or more of Unomedical Intermittent and receive 1 FREE box of 30 Gentlecath

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers.
2. The advertising discount is available for orders placed via phone, fax, email or in-store, excludes website.
3. The promotional offer applies to any Unomedical Intermittent (product codes: 10240005, 10240010, 10240015, 10240025, 10240030, 10240035, 10240040, 10240045, 10240050, 10240055, 10240060, 10240065, 10240070, 10240075, 10240080, 10240085, 10240090,10240095, 10240100, 10240105, 10240110, 10240115, 10240120, 10240125, 10240130, 10240135, 10240140, 10240145, 10240200, 10240210, 10240220, 10240225, 10240230, 10240235, 10240240, 10240245, 10240250, 10240265, 10240270, 10240275, 10240280, 10240285).
4. The complimentary bonus product is one (1) box of 30 Gentlecath of choice from the product codes: 10170000, 10170005, 10170010, 10170015, 10170020, 10170025, 10170030, 10170035, 10170040, 10170045, 10170050, 10170055, 10170060, 10170065, 10170070, 10170075 . 
5. One complimentary bonus product only will be issued for every three (3) or more boxes of 100 of Unomedical Intermittent purchased. Mixed boxes are allowed.
6. The complimentary bonus product cannot be exchanged or refunded for cash.
7. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
8. The advertising discount is not to be used in conjunction with any other advertising discounts, unless at the discretion of Independence Australia.
9. Independence Australia reserves the right to change, amend, limit sale quantities or end the promotion at any time without notice.The advertising discounts apply to the entire GentleCath range only .

Evomed Offer: 20% Off Gloup Medication Lubricant

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% discount applies to the entire Gloup range (Product codes: 32000005 and 32000010).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice

Independence Australia Offer 1: 15% Off Lofric Origo FG10 Male

1. The advertising discount is available from 01/04/2018 to 01/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 15% discount applies to Lofric Origo FG10 Male 40cm Black Product code: 10001525.
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Independence Australia Offer 2: 30% Off Hydrocoll Dressing 20cmx20cm

1. The advertising discount is available from 01/04/2018 to 01/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 30% discount applies only to Hydrocoll Dressing 20cm *20cm Product code: 22310220.
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Kimberly Clark Offer 1: 20% Off Poise Pads range

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% discount applies to Poise Pads range (Product codes: 15230005, 15230007, 15230009, 15230014 and 15230015).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

KImberly Clark Offer Offer 2: 20% Off DryNites range

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 20% discount applies to DryNites range (Product codes: 34230110, 34230145, 34230165, 34230370, 34230380 and 34230393).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Ontex Offer: 10% Off ID Pants Fit & Feel Normal and Plus ranges

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to ID Pants Fit & Feel normal and Plus ranges (Product codes: 15320205, 15320210, 15320215 and 15320220).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Perrigo Offer 1: 10% Off Iodine Povidine 100ml

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Iodine Povidine 100ml (Product code: 22000660).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Perrigo Offer 2: 10% Off Herron Oralife Lip-Eze 15g

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Herron Oralife Lip-Eze 15g (Product code: 24000540).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Protecabed Offer: 10% Off Buddies Bed Pad 90x183cm

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Buddies Bed Pad Bew Generation 90*183cm (Product code: 18110411).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Sutherland Medical Offer: 10% Off Pedi Boot range

1. The advertising discount is available from 01/04/2018 to 30/06/2018 to non-contracted customers that are residents of Australia only and excludes retailers, resellers and wholesalers. 
2. The advertising discount is available for orders placed via phone, fax, email, in-store or website. 
3. 10% discount applies to Pedi Boot range (Product codes:33310000, 33310005 and 33310010).
4. If the product(s) is out of stock at time of order, it will be placed on backorder and dispatched at a later date at the discretion of Independence Australia.
5. The advertising discount applies to Independence Australia standard full price, and not to any other subsequent special pricing. Any other discounts will be at the discretion of Independence Australia.
6. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Delivery (Authority to Leave)

When placing your order it is recommended that you provide clear instructions where to leave your parcel, in the free text field.

Deliveries can be made to business addresses, please include the company name at the beginning of the address, all business addresses will require signature on delivery.

If "Authority to Leave" is selected, and the parcel is left by the courier, Independence Australia holds no responsibility for the parcels, if they go missing from the shipping address and proof of delivery is confirmed by our couriers.

Any attempted delivery with no-one to sign, without "Authority to Leave" selected on your order will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organise a new delivery or a pick up from their depot or at nearest Australia Post Office.

FREE Delivery for online orders over $50 

1. Free delivery is applied to online orders over $50 
2. Offer excludes products purchased via Independence Australia call centre, mail, email or fax.
3. There are no limits to how many times the free freight > $50 can be used while the promotion is available.
4. Offer valid to residents of Australia only via orders placed online at https://store.independenceaustralia.com 
5. Independence Australia reserves the right to change, amend, or end the promotion at any time and without prior announcement.