Payment 

There are a range of payment options, including credit card, Australia Post billpay, BPay, and cheque. These options are explained on the back of every invoice you receive.

How can I pay for my goods?

Online

We accept only credit card payments on personal accounts.

Payment is accepted via Visa or Mastercard for online orders made through our secure checkout process.
Registered business customers can apply to create an account with 14 days payment terms.

Mail

Post a copy of your invoice together with your cheque made payable to 'Independence Australia'.
Postal address: Independence Australia Accounts, GPO Box 9910 MELBOURNE VIC 3001. A receipt will be issued upon request.

BPay

Biller Code and your Customer Reference number are shown on the front of the invoice. Contact your banking provider for access to BPay services.

POSTbillpay

Pay in person at any Post Office or using the billpay code and your reference number shown on the front of the invoice by phone 131 816 or go to www.postbillpay.com.au

Credit Card

Please call Westpac PayWay on 1300 885 175 with the Biller Code 125724 and your 7 digit Reference Number (REF No) shown on the bottom left hand side of the invoice.

Pay by Credit Card in Person

Pay all accounts using your credit card at the counter at the time of collection from your local warehouse.  Click here for warehouse locations.

When is my payment due?

Payment is instant via Visa or Mastercard for online orders made through our secure checkout process.

For our business customers with an account, payment for goods is required within 14 days of receipt of invoice. 

Can I pay my account via the courier?

No, you can only pay by the described methods on the back of your invoice. We do not accept cash on delivery.

What are Independence Australia’s trading terms and conditions?

  • Accounts are strictly 14 days from receipt of invoice.
  • Statements for business to business clients are issued every month unless the account if the account has an outstanding balance. Prices are subject to change without notice. It is advisable to check stock pricing and availability when placing your order.
  • In most instances, goods will be dispatched on the same day if the order is placed by 10:00 am, providing goods are in stock. Each delivery contains an invoice or delivery docket listing the items ordered and supplied.
  • If products ordered are on back order, this information is supplied on the invoice or delivery docket.  Please call us on 1300 788 855 or email us at customerservice@iagroup.org.au and we will let you know the estimated delivery time for those products. You have the option to cancel the order if you're not happy with the estimated delivery time.
  • Please ensure that goods received are correct and match your order.
  • If you change your mind about a product you purchased, please contact us as soon as possible because we may not accept change of mind returns after 14 days from the delivery date.
  • For more information about returns, please see our Returns Policy, call us on 1300 788 855 or email us at customerservice@iagroup.org.