Orders

 

How can I place an order with Independence Australia?

There are several simple and easy ways to place an order with Independence Australia. 

Online Orders

Go online, at any time of the day to place your order via our secure online shop.
Click here to visit online store
Click here to visit business customer online store

If you have a personal account, click here to view our website user manual
If you have a business account, click here to view our website user manual

Phone, Fax or Email Orders 

Complete an order form and post, fax or email this with your details to the address below: 

Click here to download an Order Form

Post:      Independence Australia
              GPO Box 9910 in your capital city

Fax:       1300 788 811

Email:    Please email your completed order form to customerservice@iagroup.org.au for placing orders via email. 

Phone Orders 

Speak to one of our friendly Customer Service team members to place your order over the phone. 

Call 1300 788 855 toll free between Monday to Friday 8am to 7pm (AEST), 8am to 8pm (DST). 

Note: If you are an existing account holder, please have your customer number or Tax Invoice number ready. These can be found in the example below.

Example tax invoice

FREQUENTLY ASKED QUESTIONS


Do I need to log-in or have an account number to shop online?

Yes, to create an account click on the 'Register' button and complete the online form.

A confirmation email will be sent to the email address provided. 

When is Independence Australia open for business?

The online shop is open 24 hours, 7 days a week. Our Customer Service team is available Monday to Friday 8am to 7pm (AEST), 8am to 8pm (DST).  Our Warehouse Pick-up points are open Monday to Friday. Times vary according to the location of the Warehouse Pick-up Point.  Please click here for more information. 

Can I get help to select the right product?

Yes. Our highly trained Customer Service team can provide information on a wide range of products to suit your needs. Please note any advice obtained from our Customer Service team cannot be substituted for clinical advice.

Is there a minimum order quantity or value?

No.  You can order as little or as much as you require. All our products are available in the smallest units possible.

Where can I find the price of a product?

You can find product pricing in our online shop. Or you can also contact our Customer Service team to receive a quote over the phone.

If I forget to place an item on my order can I add it later?

No, as the packing and processing of your order in most cases will happen soon after you place your order. 

What does “back order” mean?

A back order is an item that is currently out of stock.

How will I know if any of my goods are on back order?

If you order goods by phone or email, a Customer Service team member will advise you whether the goods are on back order and will give you an estimated delivery time. You have the option not to proceed with the order if you're not happy with the estimated delivery time.

If you order goods online, you will know if any of the goods are on back order when the goods in stock are delivered and you receive the invoice or delivery docket. Your invoice or delivery docket will have a column that shows the good that are on back order (see “Back Order Qty”).  If all the goods you ordered online are on back order, there will be a delay in delivery.  Please contact our Customer Service team on 1300 788 855 or via email customerservice@iagroup.org.au to find out whether any of the goods you ordered are on back order and to find out the estimated delivery time. You have the option to cancel your order and get a refund if you're not happy with the estimated delivery time.